Help
  1. Help
  2. Customer Support

Ask a question

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"d38c7425e4bf5413e159c8c578e5a1231ba65202_lout","branding":{"id":"3","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"Help","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"Help","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000001","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0f41ccf0-fd88-43c1-97ab-675ae3fac176/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OTUyNWEyZS1mZjZiLTQ4MWMtODk0ZC01ZDJiZDY3NjUxN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmNDFjY2YwLWZkODgtNDNjMS05N2FiLTY3NWFlM2ZhYzE3NiI6WyJyZWFkIl19LCJleHAiOjE3NTI3MzQwOTksIm5iZiI6MTc1MjczMzQ5OX0.oQKHeiFqMqtHFJxP634wJ5qMvANJ9N6TmCEpg0C4I1s&client=79525a2e-ff6b-481c-894d-5d2bd676517a&height=300&mode=fit","bannerMediaApiFileId":"0f41ccf0-fd88-43c1-97ab-675ae3fac176","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000001","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"cs","projectId":10012,"serviceDeskId":3,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"6","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6,5],"key":""},{"id":"8","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Let us know if something isn't working properly.</p>","icon":10476,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[6,5],"key":""},{"id":"10","name":"Request a feature","descriptionHtml":"","callToAction":"Request a feature","introHtml":"<p>Submit a feature request.</p>","icon":10479,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[6,5],"key":""},{"id":"7","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Request Support","descriptionHtml":"","callToAction":"Request Support","introHtml":"","icon":10518,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"5","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"OnLink"},{"id":5,"name":"OnRamp"}],"orderMapping":{"6":[6,8,10],"4":[6,8,10],"3":[6],"5":[6,8,10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"61508df0-fd5d-3a83-a01f-bf775ba54833","appLinkName":"System Confluence","appLinkUrl":"https://onwardb.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://onwardb.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://onwardb.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OTUyNWEyZS1mZjZiLTQ4MWMtODk0ZC01ZDJiZDY3NjUxN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3MzQ2OTksIm5iZiI6MTc1MjczMzQ5OX0.UKbScu2YSwdy78kAZjHVJ_xEG8YKCKkeCs6eV4F1hcU","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"79525a2e-ff6b-481c-894d-5d2bd676517a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":6,"projectId":10012,"issueType":{"id":"10039","name":"Ask a question"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10549,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/6","calendarParams":{"firstDay":0,"date":"2025-07-16T23:24:59-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"61508df0-fd5d-3a83-a01f-bf775ba54833","appLinkName":"System Confluence","appLinkUrl":"https://onwardb.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://onwardb.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://onwardb.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OTUyNWEyZS1mZjZiLTQ4MWMtODk0ZC01ZDJiZDY3NjUxN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3MzQ2OTksIm5iZiI6MTc1MjczMzQ5OX0.UKbScu2YSwdy78kAZjHVJ_xEG8YKCKkeCs6eV4F1hcU","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"79525a2e-ff6b-481c-894d-5d2bd676517a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onwardb","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d38c7425e4bf5413e159c8c578e5a1231ba65202_lout","baseUrl":"https://onwardb.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onwardb.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"79525a2e-ff6b-481c-894d-5d2bd676517a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f3c230a75b6b4f448c64b2f1de1ea742","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}