{"xsrfToken":"af2a7e54519fa0dae705d1f774fda8947ef051a3_lout","branding":{"id":"3","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/537ce82e-6a3c-46cf-a21c-3d2ef26d1b0a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OTUyNWEyZS1mZjZiLTQ4MWMtODk0ZC01ZDJiZDY3NjUxN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzN2NlODJlLTZhM2MtNDZjZi1hMjFjLTNkMmVmMjZkMWIwYSI6WyJyZWFkIl19LCJleHAiOjE3MzUyMTk3MzIsIm5iZiI6MTczNTIxOTEzMn0.akuy6xSNa78gECStbG0xoX07Ef7inVf-Q1Jzb2ueY_4&client=79525a2e-ff6b-481c-894d-5d2bd676517a&mode=fit","logoId":"537ce82e-6a3c-46cf-a21c-3d2ef26d1b0a","isLogoAvailable":true,"helpCenterTitle":".","sharedPortalName":"Help","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"Help","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000001","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/033c8f6f-4eb6-441d-ae6f-a1dd10a032b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OTUyNWEyZS1mZjZiLTQ4MWMtODk0ZC01ZDJiZDY3NjUxN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzM2M4ZjZmLTRlYjYtNDQxZC1hZTZmLWExZGQxMGEwMzJiNSI6WyJyZWFkIl19LCJleHAiOjE3MzUyMTk3MzIsIm5iZiI6MTczNTIxOTEzMn0.qDAfmfSozLzUfxPska8cWKO8IHWWL9grIz0dPOFj3HY&client=79525a2e-ff6b-481c-894d-5d2bd676517a&height=300&mode=fit","bannerMediaApiFileId":"033c8f6f-4eb6-441d-ae6f-a1dd10a032b5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10012,"serviceDeskId":3,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"6","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6,5],"key":""},{"id":"8","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Let us know if something isn't working properly.</p>","icon":10476,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[6,5],"key":""},{"id":"10","name":"Request a feature","descriptionHtml":"","callToAction":"Request a feature","introHtml":"<p>Submit a feature request.</p>","icon":10479,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[6,5],"key":""},{"id":"7","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Request Support","descriptionHtml":"","callToAction":"Request Support","introHtml":"","icon":10518,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"5","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"OnLink"},{"id":5,"name":"OnRamp"}],"orderMapping":{"6":[6,8,10],"4":[6,8,10],"3":[6],"5":[6,8,10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"61508df0-fd5d-3a83-a01f-bf775ba54833","appLinkName":"System Confluence","appLinkUrl":"https://onwardb.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://onwardb.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://onwardb.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OTUyNWEyZS1mZjZiLTQ4MWMtODk0ZC01ZDJiZDY3NjUxN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMjAzMzIsIm5iZiI6MTczNTIxOTEzMn0.Qh10ZSeL9PttDAybkfdwVTVxj2qO2uxA_Xih4Vg2IuI","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"79525a2e-ff6b-481c-894d-5d2bd676517a","tokenDurationInMins":20}},"reqCreate":{"id":8,"projectId":10012,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Let us know if something isn't working properly.</p>","instructions":"","icon":10476,"iconUrl":"https://onwardb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/8","calendarParams":{"firstDay":0,"date":"2024-12-26T05:18:52-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"61508df0-fd5d-3a83-a01f-bf775ba54833","appLinkName":"System Confluence","appLinkUrl":"https://onwardb.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://onwardb.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://onwardb.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OTUyNWEyZS1mZjZiLTQ4MWMtODk0ZC01ZDJiZDY3NjUxN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMjAzMzIsIm5iZiI6MTczNTIxOTEzMn0.Qh10ZSeL9PttDAybkfdwVTVxj2qO2uxA_Xih4Vg2IuI","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"79525a2e-ff6b-481c-894d-5d2bd676517a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onwardb","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"af2a7e54519fa0dae705d1f774fda8947ef051a3_lout","baseUrl":"https://onwardb.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onwardb.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"79525a2e-ff6b-481c-894d-5d2bd676517a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0cdf9cc6b426412e82d7bdda4cc27feb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}