FAQs

I have configured a Flow but nothing happens when I run it

Make sure you have configured the post function on the issue type associated with the Trigger

I have added the custom fields and I can see them on the issue, but I still see this error in the job logs: Field ‘customfield_n’ cannot be set. It is not on the appropriate screen, or unknown

This can happen when there are multiple screen schemes. Ensure the custom fields are available on both create and edit schemes. https://support.atlassian.com/jira-cloud-administration/docs/manage-screen-schemes/

I see this error in job logs, but I don’t see issuelinks as a field to add to my issue screen: Field ‘issuelinks’ cannot be set. It is not on the appropriate screen, or unknown

The Configure option does not list some fields like Linked issues. To add such fields, click on Configure and then click on the link next to the text “To add more fields, or configure field tabs for this screen, go to <link here>” Here you can add the Linked Issues field to the screen.

I am seeing this error: ‘Issues will not be created. Preventing infinite loop'

This is to prevent a potential “infinite loop” which can happen if you have the same project/issue-type combination for Trigger and one of the Tasks in your Flow.

I am running a System trigger and the Trigger issue got created the first time, but subsequent runs do not create tasks.

The app looks for previously created Trigger issues with employee ID. If an issue is found, then it is deemed to be duplicate and new ones are not created. A message is logged in Job Logs. Note that the first line in the Mapping Configuration of Trigger configuration is the field used as the ID.